Plumbing Requests
Start with what the water is doing right now.
Paloma Pro reviews the location, symptoms, shutoff access, product, visible damage, and urgency before confirming the appropriate plumbing path.
A useful place to start
A scope-first request path for select fixtures, disposals, clogs, leaks, and household plumbing concerns.
A fixture replacement and an active hidden leak are not the same service. Photos, a short video, the exact location, when the symptom appears, and whether the water can be stopped help the team understand the immediate condition without asking the customer to dismantle anything.
Plumbing work can involve concealed piping, drainage, waterproofing, permits, property damage, or other licensed-trade boundaries. Every request remains unconfirmed until the scope and appropriate provider are reviewed.
This form is not emergency dispatch. Active flooding, sewage, gas odors, or unsafe conditions require the appropriate emergency or utility response.
Common requests
Is this the right starting point?
Describe what you see, whether the water can be shut off, and any active damage. Paloma Pro reviews the request before confirming the appropriate technician or licensed trade partner.
- 01Fixture replacements
- 02Garbage disposals
- 03Clogs and leaks
- 04Other plumbing repairs
Choose the work
Start with the request that fits best.
Select a specific task to carry it into the request form. You can add other related tasks before submitting one organized request.
Plumbing fixture replacement
Licensed-trade reviewSelect fixture swaps reviewed for the existing connections, replacement product, shutoff access, and trade requirements.
Request this workClog or leak
Licensed-trade reviewDescribe where the issue appears, whether water can be stopped, and any active damage for prompt scope review.
Request this workGarbage disposal replacement
Licensed-trade reviewReplacement requests reviewed for model, sink connection, wiring or cord, switch, drainage, and access.
Request this workOther plumbing repair
Licensed-trade reviewA scope-first path for plumbing concerns that do not fit a fixture replacement, clog, leak, or disposal request.
Request this workPrepare a useful request
Document the symptom without opening the system
Keep the area safe and provide observations rather than attempting a diagnosis. The online form is not emergency dispatch.
- State whether water is actively flowing, dripping, backing up, or currently stopped.
- Photograph the fixture, surrounding cabinet or wall, shutoff valves, and visible damage.
- Share replacement product links, model numbers, and manufacturer instructions when applicable.
- Mention odors, recurring clogs, staining, softness, electrical equipment, or units below the affected area.
- For an unsafe or uncontrolled condition, contact the appropriate emergency, utility, property, or licensed plumbing response instead of waiting online.
From request to handoff
A clear path, without the guesswork.
- 01
Triage
The current condition, water control, damage, and urgency are reviewed first.
- 02
Define
Fixture, drainage, disposal, concealed piping, and restoration needs are separated.
- 03
Route
Paloma Pro confirms the appropriate technician or licensed trade path.
- 04
Schedule
Timing is confirmed only after the scope, provider, and service area are approved.
Helpful resources
Plan the job with better information.
Once the work is reviewed, a few practical preparations can protect the schedule and help the visit begin with the right information on hand.
Read resource Home Care & MaintenanceDrywall hole, crack, or water damage? What to document before repairA cosmetic dent, a fastener hole, and a moisture-damaged wall should not begin with the same repair plan. Start by documenting the condition and its cause.
Read resourceQuestions, answered
Before you request plumbing requests.
Does submitting this form dispatch an emergency plumber?
No. The form creates a Paloma Pro service request for review and does not provide emergency dispatch or reserve an appointment. Do not wait online when water cannot be controlled or another unsafe condition exists.
Can I request a faucet or other fixture replacement?
Yes. Send the existing fixture, connections, shutoff access, replacement product, dimensions, and installation instructions. Compatibility and the appropriate trade path must be confirmed first.
Can a leak be repaired from a photo?
A photo can help with triage but cannot establish every cause or concealed condition. The team may require additional information, an on-site assessment, or a licensed specialist before repair work is approved.
Related services
More ways to work through the list.
Appliance Setup
Careful setup and finishing help for select household appliances.
General Handyman
Small repairs, adjustments, and punch-list work for the everyday jobs around your home.
Drywall & Patching
Wall repairs for dents, holes, move-outs, and room refreshes.
Ready to get it reviewed?